Video Of The Week - Automated 'Thanking' Machine Showers Customers With Gifts


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Toronto-Dominion Bank gave its customers surprise gifts (Credit: YouTube screen capture)

Canadians companies sure seem to know how to appreciate their customers. First there was WestJet Airlines that dished out Christmas presents and now, The Toronto-Dominion Bank, which recently transformed the normally staid Automated Teller Machines into Automated Thanking Machines, that showered customers with surprise gifts.

The fun event took place on July 25th, when four branches located in Montreal, Vancouver, Toronto and Calgary set up the special 'Automated Thanking Machines'. As the day progressed, 30,000 lucky customers were rewarded with an extra $20. But for a select few regular clients, the bank had an even bigger surprise in store.

When any of those special customers approached, the ATM came to life, welcoming them by name. Then it dispensed a well-thought out gift along with a 'thank you' note.

Dorothy, a long-time customer of the bank received plane tickets to Trinidad so that she could be with her daughter, who is undergoing treatment for cancer. Christine, a mother of two, not only received two $1,000 Registered Education Savings Plans for her kids, but also, a trip to Disneyland! An elderly woman received a vase filled with flowers, while Michael, an avid baseball fan was thanked with a glove, a Toronto Blue Jays hat, a customized jersey and best of all, an invitation to throw first pitch at a Toronto baseball game!

As the video description aptly puts it - 'A thank you can change someone's day' - It sure did for the gift recipients and continues to do so, for the hundreds of thousands that view the video each day, and experience the sheer joy on customer's faces!


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